COVID-19 Practice Policy & Procedure

In compliance with NSW Health guidelines and recommendations and for the safety of patients' and practice staff members, Kendal Street Medical Services have implemented new practice policy and procedures with regards to COVID-19. 

The practice requests that patients read these guidelines prior to arranging their appointment at the practice. 

​It is the policy of Kendal Street Medical Services that:

  • Patients must not enter the practice without speaking with a practice staff member prior
     

  • Patients who have been overseas within the last 3 weeks shall not enter the practice.
     

  • Patients must inform staff if they have been travelling overseas or have been in contact with a suspected or confirmed case of COVID-19.
     

  • Patients who have recently returned from overseas or experience respiratory symptoms, cough, fever/temperature, difficulty breathing or any flu like symptoms, will be treated in a separate respiratory clinic.
    - Patients are required to phone the practice on 63411400 and speak with reception to be given further instructions on Respiratory Clinic Procedures. 
    - Patient's will be requested to wait in the car park in their cars and will be phoned on their mobile when it is time for your appointment. 
    - The respiratory has a completely separate entrance to the practice, away from the main entry and other patients.

     

  • Patients will be seated 1.5m apart in the waiting room and must maintain this distance when waiting to be served by reception. 
    - if there are no spare seats in the waiting room patients will be asked to wait in their car & will be phoned when the doctor or nurse is ready to see the patient or when seats become available in the waiting room.

 

This system has been set up to keep YOU and our staff safe. 
 

The practice is working hard to provide the highest quality service and to prevent as people people going to hospital as possible if they do not require admission. 

This is a very stressful time for everyone, our staff are experiencing a larger volume of calls than usual. Please be patient with out staff and stay calm.

 

Cowra Medical Associates

165-169 Kendal Street  

Cowra, NSW, 2794

Ph: (02) 6341 1400

Fx: (02) 6341 1410

Please call '000' in the event of an Emergency.